© 2019 COSMIC AUDIO LTD registered office Unit 2, The Old Barn Works, Flux's Lane, Epping, Essex, CM16 7PE. Registered Company in England and Wales 09090005

Website designed by James Nugent - Cosmic Audio

Click here to view our Privacy Policy

PRIVACY POLICY

 

What Type Of Information Do we Collect?

 

We receive, collect and store any information you enter on our website or provide us with in any other way.  In addition, we may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.  We may also collect personally identifiable information (including name, email address and phone number), comments, feedback and recommendations.

 

How We Collect The Information

 

When you fill out a quote request form on our website, as part of the process we collect the information that you give us, such as personal name, band name, email address and any project information.

 

Why We Collect Such Information

 

We collect personal and non-personal information for the following purposes:

 

1)  To provide and operate our services to the best of our ability

2)  To provide our customers with assistance and technical support

3)  To comply with any applicable laws and regulations

4)  Occasionally we may contact you with details of general or personalised service related notices or promotions

5)  To create aggregated statistical data and other aggregated and/or inferred non-personal information which we may use to improve our respective services

 

How We Store, Use, Share and Disclose Your Information

 

Our website is hosted on the wix.com platform.  Your data may be stored through wix.com’s data storage, databases and the general wix.com applications on secure servers behind a firewall.  We do not store your data in any other way.

 

All direct payment gateways used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Master Card, American Express and Discover.  PCI-DSS requirements help ensure the secure handling of credit and debit card information by us and any of our service providers.  Our payments are processed directly by Barclaycard in the UK and not a third party aggregator (such as PayPal).

 

Your information may also be gathered by a Facebook Pixel and used to gather custom audiences.

 

We do not share your information with any third parties, unless specifically called on to do so by law enforcement agencies.

 

How We Use Your Information To Communicate To You

 

We may contact you to notify you regarding a recording or event, to troubleshoot issues with a recording or event, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our user agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email or phone.

 

How We Use Cookies and Tracking Tools

 

Cookies are implemented on every site built by Wix. Google Analytics is used for, but not limited to, tracking how many people come to our site and how long they stay on each page.

 

How You Can Withdraw Your Consent 

 

If you no longer want us to process your data, please contact us at info@cosmic-audio.co.uk

 

Privacy Policy Updates

 

We reserve the right to modify this privacy policy at any time, so please review it frequently.  Changes and clarifications will take effect immediately upon their posting on our website.  If we make material changes to this policy we will notify you here that it has been updated so that you are aware of the information we collect, how we use it, and under what circumstances.